To return your product, you should mail your product to: 221 Norris Drive Rochester NY 14610.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time frame to receive your exchanged product may vary.

If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance.
We offer no guarantees towards the receiving of your returned item.


  1. Return Policy: - Damaged Product: We strive to ensure your order is inspected and properly packed for shipping. However, if your order arrives damaged, contact us immediately (by e-mail or phone). Ship the order back to us and upon receipt, we will replace it. We will reimburse you for reasonable shipping fees back to us (we use Priority Mail, UPS, Parcel Post) and send the replacement order at no additional expense to you.
  2. Return Policy: - Unsatisfied: If you are unsatisfied with your order for any reason, contact us by phone or e-mail. Ship the order back to us within 15 days from date of order. The returned item must be in a sale-able condition. There is no reimbursement of shipping costs.


  • If Cards, DVDs, or Software are opened they are not sale-able, They are not returnable or eligible for a refund. If the cards, DVDs, or Software are returned unopened, we will provide a full refund, less shipping charges. Note: Any items returned after 15 days are subject to a 10% restocking fee. Returns are not accepted after 30 days.

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